Why: To give instructions to M&O, IT & Site Administration with a consistent process which will increase efficiency and consistency in repairing Specialty Systems on school sites
What: Facilitating the speedy repair, maintenance, and upgrades to specialty system.
When: Any time a speciality system device is in need of repair or maintenance, or when there are questions about the use, and ability of speciality system.
Who: While M&O and IT are always available as a resource and typically support the installation of these devices, the on-going repair, upgrades and maintenance is NOT always with M&O or IT. Often times, an outside service provider will be used when the repair or maintenance involves specialized or technical experience and knowledge relevant to a Special System or in emergency situations. In addition, there may be times where the repair, upgrades or maintenance is incidental to the purchase/lease of a Special System. See Education Code section 45103.1(b)(2),(3) and (7).
Goal 2: Prepare students to be college and career ready
2.5: Continue providing 21st-century classroom technology and support the infrastructure for expansion to prepare students for college and career success
Goal #4: Create safe and welcoming learning environments where students attend and are connected to their schools
4.2: Support schools as each continues to develop inclusive, engaging, safe, and supportive school culture and climate
4.4: Improve maintenance and cleaning of facilities through standard operating procedures and efficiencies
4.5: Increase timely repair of district facilities, equipment, and internet access to support the learning environment
How:
- Any time a Special System is installed at a facility, the vendor will supply the site with a user’s manual, website address and/or phone number for questions and service in the future.
- When necessary IT, M&O, or other department provides support as outlined in Vendor Specifications for installation of specialty items as they work cooperatively with vendors.
- Specialty Electronics in this document includes, but is not limited to: Marques, intercom, intrusion alarms, clocks/bell/intercom, sound systems in the MPR, security cameras, etc,
- When a specialty system is in need of maintenance or repair, and a work order has been submitted, a check will be done by the assigned department to see if the system is still under warranty. If so, the manager of the department will contact the vendor for service/maintenance.
- If the system is not under warranty, the technician will assess the need and make a determination whether or not NUSD has employees with the specialized or technical skill that is necessary for the service. If not, a note is entered to the work order system indicating an outside vendor is needed and state the specific reason.
- Coordinator or Manager will review recommendation of tech and reassign work order to appropriate vendor from the list of service contracts.
- Vendors that have entered into a Service Contract with NUSD will be available on the TrackIt drop-down menu of available technicians.
- Once the vendor has received the service request and begun work as requested, vendor will document progress and track to closure the open work order. Vendor will close the work order.
Questions regarding Repair and Maintenance of Speciality Systems can be directed to [email protected].